Returns

At RC Helicopter Store we pride ourselves on our superb customer service and conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order.

New Items - Refund / Exchange

If you make a purchase from RC Helicopter Store but upon receipt of the goods realise you have ordered the wrong item, or you have just changed your mind. Simply return the goods, unused, in the original packaging and within 14 days for a full refund or replacement. You can contact us for the correct UK based return address or in case you would like our help and advice in choosing an alternative.

Goods must be returned within 14 days of receipt.
Goods must be in original packaging.
Goods must not have been fitted or used.
Goods must be accompanied with a copy of your receipt and a note detailing the reason for return.
Do not tape up, or attach labels direct to the retail packaging, please wrap the product first.
We cannot refund any postage charges under these circumstances.
We reserve the right to deduct a handling fee for any items returned to us in an unsatisfactory condition.

New Items - Packing Errors or Damaged in Transit

We do aim to get every order we despatch correct. However, we are only human so may make a mistake on the odd occasion!
If we have sent you an incorrect item which differs from that listed on your receipt we will be happy to make an exchange and pay your first class postage costs for returning the item (for large or high value items, please contact us and we will arrange a courier uplift)

If you should receive an item which has become damaged in transit, please inform us as soon as possible. Any damaged in transit item must be returned to RC Helicopter Store if a replacement or a refund is to be issued.

Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
Goods must be accompanied with a copy of your receipt
Do not tape up, or attach labels direct to the retail packaging, please wrap the product first.
We reserve the right to deduct a handling fee for any items returned to us in an unsatisfactory condition.

Faulty or Damaged Goods

All goods purchased from RC Helicopter Store are covered by a manufacturers warranty.
The duration of the warranty may vary from product to product. A warranty will generally cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, water ingress or general wear and tear, etc.
If you feel that an item you have purchased from RC Helicopter Store has developed a fault then please contact us before returning it as many problems may be solved without you incurring postage costs.

You can contact our customer service team by clicking here.

If the goods need to be returned

Goods must be clean and not covered in dirt.
Goods supplied with a manufacturers warranty card must be returned with this completed in the event of a warranty claim.
All returned goods should be accompanied with a copy of the receipt and a note detailing the problem/reason for return.

Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer!

Returns

Customer Service

Information