At RC Helicopter Store we pride ourselves on our superb customer service and conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order.
New Items - Refund / Exchange
If you make a purchase from RC Helicopter Store but upon receipt of the goods realise you have ordered the wrong item, or you have just changed your mind. Simply return the goods, unused, in the original packaging and within 14 days for a full refund or replacement. You can contact us for the correct UK based return address or in case you would like our help and advice in choosing an alternative.
New Items - Packing Errors or Damaged in Transit
We do aim to get every order we despatch correct. However, we are only human so may make a mistake on the odd occasion!
If we have sent you an incorrect item which differs from that listed on your receipt we will be happy to make an exchange and pay your first class postage costs for returning the item (for large or high value items, please contact us and we will arrange a courier uplift)
If you should receive an item which has become damaged in transit, please inform us as soon as possible. Any damaged in transit item must be returned to RC Helicopter Store if a replacement or a refund is to be issued.
Faulty or Damaged Goods
All goods purchased from RC Helicopter Store are covered by a manufacturers warranty.
The duration of the warranty may vary from product to product. A warranty will generally cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, water ingress or general wear and tear, etc.
If you feel that an item you have purchased from RC Helicopter Store has developed a fault then please contact us before returning it as many problems may be solved without you incurring postage costs.
You can contact our customer service team by clicking here.
If the goods need to be returned